Customer Service - Shipping

Portland Metro Area:
We offer Curbside Pickup Monday-Saturday 11pm-5pm
If an order is placed before 2pm Mon-Sat, it is generally ready for pickup the same day.

US Customers:
Flat rate shipping $6.95
Free shipping on orders over $125 for in-stock merchandise only. Does not apply to special orders.

Packages will be sent via the United States Postal Service (USPS) or UPS.
We typically ship same day or next day, even on the weekends! If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.

Once a package is delivered, Nitro Knitters is not responsible for lost or stolen items.

International Customers:

Due to delays and restrictions due to COVID, we are only shipping within North America. We apologize for the inconvenience.

We are required by law to mark your order as “Merchandise” and state the actual retail value. Please do not ask us to mark the merchandise sent to you as a gift as we will not do this under any circumstances.

International shipping times vary dramatically as the packages often take a while to go through customs. When your order has left the United States, it is unfortunately out of our control and we cannot be responsible for the order.

Customs Fees:
Unwind Yarn Studio does not collect customs fees. Each country has different parameters for customs fees and you may be charged by your local customs office.

Unwind is not responsible for any packages held by international customs agencies and it is not the responsibility of Unwind to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedure and any potential charges.

All orders are sent uninsured; Unwind Yarn Studio is not responsible for packages that do not arrive.

Please call (503) 372-9318 or email us support@unwindyarnstudio.com for the cost to insure your order. Thank you!